Shipments and returns
Your pack shipment
All our orders are shipped within 2 days after payment is received. We use Colissimo from La Poste for deliveries within France, Europe, and worldwide. Each shipment comes with a tracking number so you can monitor your parcel’s journey. Packages are delivered without a signature, unless you choose the signature-required option, which may incur additional fees. Please contact us before selecting this option.
Shipping fees cover preparation, packaging, and delivery costs. The preparation fee is fixed, while the shipping cost varies depending on the weight and destination of your order. We recommend combining all your items into a single order, as we cannot combine separate orders, and shipping fees will apply to each one.
Your parcel is shipped at your own risk, but we take extra care to protect fragile items with proper packaging materials.
A tracking link will be sent to you, so you can follow your parcel in real time.